Privacy Policy

This space is dedicated to information regarding the processing of your personal data.

The data controller:

RUFER SA, with tax identification number A700958U, with the following contact information:

Address: AVINGUDA CONSELL GENERAL 10-12 PAS DE LA CASA

Phone: +376 800 765

In accordance with applicable legislation, the data you provide us will become part of the file under the responsibility of RUFER SA, registered under number 5803- LLIBRE S-10, FOLI 49-52.

Information we collect:

RUFER SA may collect the following personal information from users of the website https://calruizhotel.com/ and/or through Facebook, Instagram, and Pinterest when completing the corresponding forms: name and surname, email address, postal code, country of residence, phone number, date of birth, gender, and credit card information. When you visit the website or the official Facebook, Instagram, and Pinterest pages, and register to purchase tickets online or participate in promotions, surveys and contests, giveaways, or sign up to receive newsletters from RUFER SA, we ask for your data, which are considered essential for purchasing, participating, and/or receiving communications, for the following reasons:

- Name and email address to identify you in all communications.

- Credit card number to proceed with the ticket purchase.

- Phone number to contact you regarding any issues related to ticket purchases.

- Postal code and country of residence to communicate specific actions based on your location.

- Date of birth to verify that you are of legal age and to congratulate you on your birthday and offer personalized promotions.

- Gender, interests, household structure, number of children, intention of visit, and use of social networks to address you in a more personalized manner and deliver communications based on your profile. Finally, when you participate in an event organized by RUFER SA, we may capture your image in photographs and videos that document the event graphically. The data is processed in accordance with applicable regulations, always ensuring their protection, and will only be used for the intended purpose, as well as to communicate any related information. The accuracy and updating of the provided data are your responsibility. The purpose of data processing: Your personal data are processed for the following purposes, as applicable:

- Manage and develop online ticket sales. We use your personal information to process your purchase, communicate any related information via email or phone, and manage and issue documentation related to ticket sales and communications.

- Manage and send personalized communications to your email address, allowing you to participate in promotions, giveaways, surveys, contests, or newsletters from RUFER SA, related to the Cal Ruiz hotel, as well as the latest news and events in Pas de la Casa. The management of these communications involves profiling users, which consists of using the provided personal data and, if applicable, browsing information on the website, Facebook, Instagram, and Pinterest, to evaluate certain aspects related to your preferences in order to offer you appropriate commercial communications based on your profile.

- Extract statistics that help us improve the services and products we offer.

- Publish the names of winners, as well as photographs or videos of prize presentations from our giveaways, for informational or promotional purposes on our website or in specialized press.

Respond to requests from users, as well as inquiries and complaints.

Cookie Policy: For the proper functioning of https://calruizhotel.com/, we use navigation cookies on your device. A cookie is a small text file that the website deposits on your computer or mobile device for a specific period of time. It remembers that you have recently visited the site and avoids displaying the consent message each time you navigate from page to page. The cookie allows the website to recognize how you have browsed, which content has interested you, or which preferences you have shown during your visit, such as login or navigation language, among others. Cookies do not collect any personal data at any time; they are completely anonymous, and the data obtained by https://calruizhotel.com/ through Google Analytics has the IP address encrypted.

This data allows us to receive information about our users, which we can then use to create a better browsing experience and improve the website's functionality. As a user, you can always configure your browser to inform you about the presence of cookies or manually configure it to not allow them. However, this action will not prevent you from accessing the website's information.

Data retention period: RUFER SA will retain your personal data for as long as necessary, taking into account the purposes for which they were provided, the need to resolve issues related to ticket sales, and compliance with the requirements of applicable legislation. After this period, personal data will be retained until the legal responsibilities derived from the processing in question expire, in accordance with applicable legislation. Once our responsibility expires, such data will be deleted from all RUFER SA systems. In particular, RUFER SA will retain photographs or videos of events it organizes, including prize giveaways, for a maximum of two years from the date of the event. The reasons we may process your data: RUFER SA may process your personal data:

Based on the execution of the ticket purchase contract, as you are required to provide the necessary data for its execution. Failure to do so will prevent the purchase, as this data is also necessary to manage and issue the purchase invoice.

Based on the consent you provided at the time of collecting personal data through any of the forms. Disclosure of personal data: Neither your personal data nor those of any other user can be transferred or communicated by RUFER SA to third parties, except in the following cases:

To public administrations and bodies when required by applicable legislation.

To data processors who provide services on behalf of RUFER SA and under its control. In any case, third parties with whom certain personal data is shared must have previously demonstrated the adoption of appropriate technical and organizational measures for their proper protection. Under no circumstances can they use the data they have access to for their own purposes, beyond the instructions received, or for purposes other than the service they must provide on behalf of the data controller.

To specialized press for the coverage and promotion of events.

Security of personal data:

RUFER SA has a careful security system that guarantees the protection of your data and those provided by all users of https://calruizhotel.com/, Facebook, Instagram, and Pinterest. In the event of a security breach affecting the data, resulting in accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access to the transmitted, stored, or processed personal data, RUFER SA is committed to acting with maximum transparency and immediately notifying the affected users. If you become aware of or suspect the misuse of your personal data or unauthorized access to it by third parties, please contact us as soon as possible.

User rights regarding personal data:

As a user, you have the following rights that you can exercise:

Right of access: You have the right to obtain confirmation from RUFER SA regarding whether or not personal data concerning you are being processed, as well as access to your personal data held by RUFER SA.

Right of rectification: You have the right to request that RUFER SA rectify your personal data when it is inaccurate or incomplete.

Right of restriction: You have the right to request the restriction of data processing, in which case we will only keep them for the exercise or defense of claims.

Right to object: You can object to the processing of your personal data based on the purposes and legitimate interests pursued by RUFER SA, including profiling. In this case, RUFER SA will cease processing the data, except for legitimate and necessary reasons or for the exercise or defense of potential claims.

Right to erasure/right to be forgotten: You can request that RUFER SA erase your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Right to data portability:

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another data controller when processing is based on consent or a contract and carried out by automated means.

Right to lodge a complaint: You have the right to lodge a complaint with the Andorran Data Protection Agency. If you wish to exercise these rights or have any questions about the processing of your data, you can send your request by postal mail to RUFER SA, Hotel Cal Ruiz - Av. del Consell General, 10, AD200 Pas de la Casa, Andorra. If you choose to contact us by postal mail, please provide us with a way to contact you in case we need to verify your identity before addressing your request. Please indicate your name and surname, address or email address for notifications, and the right you wish to exercise, along with your request.

Modification of the privacy policy:

If any changes are made to this privacy policy after you have accepted it, you will be notified by email to the provided address.